VIXEN

Vixen is the tan bootie essential to any heels dancer's wardrobe, subtle with the perfect amount of ankle coverage not to cut off the line of your leg. Vixen booties are made to suit any sized foot as the adjustable lace-up front allows for precision fitting, we promise you extreme comfort and the perfect amount of flexibility to support every movement.

• Please read the important fit notes below.
• 4-inch stiletto heel positioned slightly forward for stability
• Breathable microfibre lining with moisture-wicking technology, to keep feet dry
• Tan suede performance-grade outer material 
• Flexible sole with a built-in gel-cushioned layer 
• Versatile resin sole perfect for any surface (from the studio to the street)
• Adjustable lace-up front, excellent for precision fitting as you can fit precisely to your foot width.
• Easy-glide zip at the back with a protective insert to avoid skin-to-zipper contact

The Vixen shoes are very firm-fitting shoes, so some customers find that it is better to go up one size to allow for a little more wriggle room and you can always adjust them to fit closer to your foot by making the laces tighter. We suggest going with your usual size if you have a normal width or narrow foot, or one size up if you have a wide foot or a larger ankle area.

Please note that if you receive the shoes and it's a struggle to zip them up because they are very tight, we suggest you send them back for an exchange (at no cost to you) so that we can get the right size to you. Unfortunately, if too much pressure is placed on the zip area because the shoes are too tight then the zip can break, the warranty for this is 30 days from delivery of the shoes.

Australia

Orders shipped within Australia follow the below-sending timeline (from the day of dispatch). Please note that this does not include handling time; handling time is 1-2 business days from the order date.

• Standard Shipping (3-7 business days) $6.95 AUD
• Express Shipping (1-3 business days) $14.95 AUD
• Free Express Shipping (1-3 business days) when you buy two pairs of dance shoes or more.

New Zealand

Please note that this does not include handling time; handling time is 1-2 business days from the order date.

• FREE STANDARD DHL (5-7 business days)  when you buy two pairs of dance shoes or more.
• DHL STANDARD (5-7 business days) shipping $15.00 AUD*
• DHL EXPRESS (1-5 business days) shipping $36 AUD*

*Shipping cost is subject to slight variations due to exchange rates at the time of order

** Please note that VAMP Heels does not take responsibility for any customs, duties or taxes that the receiving country may request upon arrival or collection**

USA, SINGAPORE & UK

Please note that this does not include handling time; handling time is 1-2 business days from the order date.

• FREE STANDARD DHL (5-7 business days) when you buy two pairs of dance shoes or more.
• DHL STANDARD (5-7 business days) shipping $29.00 AUD*
• DHL EXPRESS (1-5 business days) shipping $75 AUD*

*Shipping cost is subject to slight variations due to exchange rates at the time of order

** Please note that VAMP Heels does not take responsibility for any customs, duties or taxes that the receiving country may request upon arrival or collection**

REST OF WORLD

We ship worldwide; shipping costs will apply for international orders and be added at checkout. Please note that this does not include handling time; handling time is 1-2 business days from the order date.

• DHL EXPRESS (1-5 business days) shipping $75 AUD*

*Shipping cost is subject to slight variations due to exchange rates at the time of order

** Please note that VAMP Heels not take responsibility for any customs, duties or taxes that the receiving country may request upon arrival or collection**

Dispatch

Orders are shipped from our Sydney Warehouse within 1-2 business days (excluding public holidays). If an item in your order is on pre-order, the item will be shipped within 3 - 6 weeks.

Delivery details will be provided in your confirmation email, as well as tracking information so you can follow the status of your delivery.

If you are not available at your nominated delivery address and the delivery driver deems it unsafe to leave your parcel in a safe spot, the driver will drop your parcel off at the nearest Post Office for pick up. The driver will leave a note in your mailbox to let you know you have missed a delivery and where it can be picked up. Of course, if the delivery driver can locate a safe spot to leave your parcel, they will do so and mark your delivery as "delivered" on the tracking website.

Customs

Items for delivery outside of Australia may have to be cleared through customs.
Some countries charge a duty or tax on imported parcels over a certain value. If your order exceeds this amount, you may be asked to pay a duty fee to receive your order.

VAMP Heels  not take responsibility for any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these changes. Please note VAMP Heels does not collect or handle any tax charges or fees. If you have any queries regarding tax you may have been charged, please contact your local customs office.

In the event that you decline to pay these fees, your parcel may be destroyed and a replacement or refund cannot be offered.

** Please note that VAMP Heels  does not take responsibility for any customs, duties or taxes that may be requested by the receiving country upon arrival or collection**

DISCLAIMER

While we want to have you dancing in VAMP Heels  as soon as humanly possible, unfortunately we have no control over what happens once we hand over your parcel to the postal or courier service.

Please be aware that events such as extreme weather, global pandemics, public holidays and staff shortages can impact how fast your delivery will arrive at your door. The above listed shipping estimates cannot be guaranteed by VAMP Heels or the courier/shipping service at this time.

*Note*

We offer one complimentary return / exchange per order (for shoes over $100, order shipped inside of Australia) If the shoes need to be exchanged a second time, or returned after an exchange has been made, the shipping cost would need to be covered by the customer.

To confirm dispatch from Australia, please visit www.auspost.com.au/international. Please be aware that customs duties may apply. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable “merchandise”. We are also prohibited by law from marketing the order as a gift.

For more information on taxes, duties and customs please contact your local customs office directly.

For information on our returns and exchanges, please click here. 

Need help? Shoot us an email. 

Our Mission is to make buying dance shoes online as easy and accessible as possible. If you are unsure that your shoes are fitting correctly or have any questions, please feel free to contact us here

Return options:

• Exchange for a different size or item
• Return your item for a refund

We offer a 30-day exchange and refund window from the date of order fulfilment. Please note items must be unused, unworn condition and in their original packaging.

*We offer free return shipping for items over $100 AUS shipped within Australia, we offer one free return/exchange per order made. If a shoe requires a further exchange or you have decided to return them after one exchange, the second return shipment will need to be covered by the customer.

For any exchanges over the first complimentary exchange, the customer will need to pay $7.95 to cover the sending of the new shoes from VAMP to your location (within Australia). Orders made outside of Australia are not eligible for free return/exchange shipping.

*For items returned that were purchased on promotion using a quantity discount (buy 2 pairs and save 50% off the second pair), we will refund the amount paid for the promoted/discounted item.